Privacy Statement

Contact details

Aprezo, located at Stokroos 16, 2317 EP Leiden, is responsible for the processing of personal data as set out in this privacy statement.

Contact details:

https://www.aprezo.nl/en

Stokroos 16
2317 EP Leiden
+31621670876

M van Oosterhout is responsible for data protection at Aprezo and can be contacted at MvanOosterhout@aprezo.nl/en

Personal data we process

Aprezo processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

First name and surname
Gender
Date of birth
Contact details
Telephone number
Email address
Other personal data that you actively provide, for example by completing the questionnaire at the start of the coaching and emailing it to Aprezo.
Religion or belief (not compulsory to provide)
Health (not mandatory to provide)
Information about your visit to the website www.aprezo.nl/en.

Special and/or sensitive personal data that we process

Aprezo processes the following special and/or sensitive personal data about you if you give your explicit consent (this information is not mandatory and you should only provide it to Aprezo if you consider it relevant):

religion or belief
health

The purpose and legal basis for our processing of personal data

Aprezo processes your personal data for the following purposes:

Delivery of services: coaching, training and/or consultancy in accordance with the agreement we enter into
To be able to contact you by phone or email in connection with the provision of the service
To keep you informed about changes to Aprezo’s services and products
Aprezo also processes personal data where we are legally obliged to do so, such as data we require for our tax return.
We send out a newsletter, from which you can unsubscribe at any time.

Automated decision-making

Aprezo does not make decisions based on automated processing on matters that may have (significant) consequences for individuals. This refers to decisions taken by computer programmes or systems without human intervention (for example, by an Aprezo employee).

How long we retain personal data

Aprezo does not retain your personal data for longer than is strictly necessary to fulfil the purposes for which your data is collected. Aprezo applies the following retention periods for the following (categories) of personal data:

Personal data	Retention period	Reason
Name, address, town/city, telephone number, email address	7 years	· administrative records for reporting to the tax authorities, with the statutory retention period
Name, telephone number, email address	5 years	· Certified by The Coaches Training Institute (in 2018 only) · accredited by the ICF*
Start and end dates of coaching and number of hours of coaching sessions	7 years	Time recording required for: · administrative records for reporting to the tax authorities, with the statutory retention period · accreditation and audits by the ICF*
Descriptions of situations/coaching questions / Questionnaires with answers / Session reports / Client reflections / Correspondence / Agreements / Consent forms / Photographs of the flipcharts described	2 years after the final conclusion of a coaching, training or consultancy programme	· regarding the delivery of coaching, training or consultancy programmes
Analytical cookie	2 years	· visit the website
* ICF = International Coach Federation

Sharing personal data with third parties

Aprezo shares your personal data with various third parties where this is necessary for the performance of the agreement and to comply with any legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality for your data. Aprezo remains responsible for these processing activities. In addition, Aprezo provides your personal data to other third parties (see table below). We only do this with your explicit consent.

Name	Objective	Details
Wiegman Administrative Office	Audit of Aprezo’s financial records for the purposes of the annual accounts and tax returns	Name, address, dates and times of coaching or training sessions recorded in the financial records.
Leiden Webdesign	Web hosting, maintenance and website security	Data traffic sent via the aprezo.nl/en domain
International Coach Federation	Audits: verification of coaching hours completed for accreditation purposes	Name, telephone number and email address, start and end dates of the coaching, and number of hours.
Google Analytics	Visit the website	Analytical cookie.

Cookies, or similar technologies, that we use

Aprezo uses only technical, functional and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are essential for the technical functioning of the website and your ease of use. They ensure that the website is secure, works properly and, for example, remember your preferences. They also enable us to optimise the website. You can opt out of cookies by configuring your web browser so that it no longer stores cookies. In addition, you can also delete any information previously stored via your browser settings. For further information, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Third-party cookies are also placed on this website.
Cookie: Google Analytics
Function: Analytical cookie that measures website traffic
Retention period: 2 years
Sharing of data from Analytics with Google is disabled.

View, edit or delete your details

You have the right to access, correct or delete your personal data. You also have the right to withdraw any consent you may have given for data processing or to object to the processing of your personal data by Aprezo, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organisation specified by you. You can send a request to access, correct, delete or transfer your personal data, or a request to withdraw your consent or object to the processing of your personal data, to mvanoosterhout@aprezo.nl/en.

To ensure that the request for access has been made by you, we ask you to send a copy of your identity document along with the request. In this copy, please black out your passport photo, the MRZ (machine-readable zone, the strip of numbers at the bottom of the passport), your passport number and your Citizen Service Number (BSN). This is to protect your privacy.

We will respond to your enquiry as soon as possible, but within four weeks.

Aprezo would also like to inform you that you have the option to lodge a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

How we protect personal data

Aprezo takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unauthorised disclosure and unauthorised alteration. If you feel that your data is not properly secured or there are indications of misuse, please contact us at: mvanoosterhout@aprezo.nl/en.

Testimonials

4 / 5

7 reviews

Marianne is a very pleasant and knowledgeable coach, with whom I feel very much at ease. I’ve been seeing her for a number of years now and am very satisfied with the way she coaches me. She connects well with who I am and with my questions, and she challenges me to reflect and take action. I’ve learnt a great deal from her over the past few years.

Judith Uiterwijk

After a hectic period at work where I was thoroughly criticised by a director, I lost my self-esteem. Thanks to Marianne’s support, I managed to get back on my feet and learnt to stand up for myself better. I was also inspired by an excellent leadership training course.

Marcel van den Eng

Marianne is a warm and empathetic coach who holds up a mirror to you in a positive way. With her, you feel safe and understood, even when confronted with deeper, often unconscious patterns. She guides you with care to become aware of these patterns and helps you let go of habits that aren’t working. Thanks to the full programme I completed with her, I have made noticeable and lasting progress in my mental health.

Frank de Jongh, doctor

I’m glad I chose Marianne and followed my intuition. I’m most grateful for her recommending the book *Positive Intelligence* by Shirzad Chamine. Inspired by this book, I started the online Mental Vitality Programme, and my coach, Marianne, guided me through it. I am also very satisfied with the way she helped me gain insight into my own strengths and qualities. I also really appreciated that Marianne took the initiative to check in with me from time to time to see how I was getting on and also drew my attention to practical matters.

C.E.

Thanks to our fruitful conversations, I soon realised that I’d taken on too much (both at work and in my personal life). It turned out I was suffering from burnout. Marianne was a great help to me during this difficult time. And the great thing is that Marianne is also very adept at adapting and can intuitively sense what is important and necessary at any given moment. Marianne has given me many insights on a number of points, which I find very valuable and which can bring me even closer to my goals in the future.

M.S.

Marianne’s team coaching has made a very positive contribution to team spirit. Team members are more aware of their communication patterns, and communication amongst the team has improved significantly. We now engage in much more dialogue with one another and are working constructively to improve our collaboration.

CK, Director

I’ve been seeing Marianne for years, and that really says it all. She has taught me to reflect: to pause where I used to rush straight through, and to look at situations through different eyes. In quiet periods, she gets me thinking; in challenging times, she brings calm.

What makes Marianne special is her combination of genuine commitment and professional expertise. She listens without judgement, asks exactly the right questions and provides practical tools that you can really put to use. Even between sessions, she continues to think alongside me and shows genuine empathy.

Over the years, I’ve developed thanks to our collaboration, both personally and professionally. I can wholeheartedly recommend Marianne to anyone who wants to grow further, reflect and take concrete action themselves. It’s simply a matter of taking a good, long look in the mirror with someone who guides you through the process with warmth and expertise!

Gert Kornet

“I’m so glad I found Marianne at a time when I really wasn’t doing well. I was incredibly tired, couldn’t think clearly any more and didn’t really know how to carry on. Things were very hectic at work and my private life was on autopilot. I just didn’t know what to do anymore. I confided in Marianne and she never betrayed that trust. She guided me in very small steps. At first, I really didn’t know the answers to her questions; my head was too full to think properly, but bit by bit, space opened up to consider how certain things needed to change. Both at work and in my own mind. Certain thoughts and habits have become so ingrained, yet sometimes they’re not good for you. Marianne confronted me with this and helped me realise it.

I really wanted to get ‘better’ again, so I took this programme very seriously – and it worked! Creating a new daily routine, dealing with thoughts differently, building in moments of calm, setting and maintaining boundaries, finding and drawing on my inner leader – I could list so many things that are now going so much better and bring me peace of mind. Now that I’ve had a chance to reflect on it, I realise just how much progress I’ve made, and I’m genuinely so happy about that! I’ve now completed my programme, but I know I can always turn to Marianne, and that’s a really lovely and reassuring feeling!

Melanie Clemens

I have taken part in many different self-empowerment courses, but I have never had such a life-changing experience as with Marianne!
I deliberately call it an experience as it goes far beyond coaching. The sessions include so much more than I had expected when I signed up for her coaching programme. With her enthusiasm, professional attitude and a sort of ‘superwoman’ radar, she always asks the right questions to establish clear goals for each session, no matter what area it relates to. She combines kindness with firmness in a remarkable way to achieve the best results, even without knowing in advance what those results will be or which direction to take.

Karin Oversloot-van der Zel

Coaching with Marianne van Oosterhout is not just an investment in yourself; it is also a gift to yourself. Sessions are always a combination of intensive work and moments of calm.

Intensive, because coaching with Marianne involves a – sometimes profound – confrontation with conscious and subconscious patterns and beliefs, exploring where they originate and how they influence you. It also involves hard work to internalise new patterns. This simply cannot be achieved without a bit of trial and error.

Finding peace, because Marianne creates an atmosphere in which you are allowed to be yourself, with all your quirks and struggles, and can focus on what you need at that specific moment to continue growing.
The reason this can coexist within coaching sessions is that Marianne combines thorough professionalism with a high degree of personal commitment, which extends beyond the sessions themselves.

Coaching with Marianne is therefore the most valuable gift you can give yourself.

JMG

Although I am a highly qualified coach and mentor myself, I have benefited greatly from Marianne’s intuitive and compassionate coaching and mentoring on a number of occasions over the past few years.
I have no hesitation in highly recommending Marianne for her insights, particularly in leadership and personal development. You’ll be glad you chose Marianne’s support.